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Title : IT Support at Escape Studios
link : IT Support at Escape Studios

IT Support at Escape Studios

IT - How it used to look

How does IT support work at Escape Studios? IT problems are a feature of modern life, endlessly frustrating - but always solvable in the end. We have a great IT team at Escape, led by veteran David Conisbee, known to all as "DC".  

We also have technical support from Pearson, our parent company. So, depending on what has gone wrong, and what you need, there are a number of ways to get help.

IT at Escape Studios

IT keeps the technical side of Escape Studios on track, making sure that everything works, and all our resources are in place.  Our students depend on dozens of different software licenses to get their work done, as the industry landscape changes and mutates, requiring new licenses for the new tools that help drive the animation and vfx business forwards. You can find the IT Dept on the Second Floor at 190 High Holborn, in the room facing you as you exit the stairwell.

How to Access IT Resources at Escape Studios

You can ask for IT support by emailing support@pearsoncollege.com. You can also log in to Pearson MyCloud, which has a "chat with technology" button, which can be useful.  Also through MyCloud you can book a "Virtual Tech Hub" session.

Pearson IT Support Line

For Pearson IT support, you can call the Pearson support line on 020 7010 5555.  This can be useful if you need to reset a password, for example. 

Log In Regularly to Your Email

Many staff at Escape have multiple email addresses, including an Escape Studios email, a Pearson email, a PCL email, and a MS Teams email. Frustrating though it is, we all need to log in regularly to all of these, and make sure that all these email addresses remain live. Dormant accounts get disconnected, and this can cause problems with logging in again. 

Tech Resources

For more on how to fix tech problems, follow the links below:

• Why doesn't it work? How to fix tech problems
• Laptop Specifications for Animators
• Qube - Escape Studios' Render Farm

The Escape Studios Animation Blog offers a personal view on the art of animation and visual effects. To find out more about our BA/MArt courses, now recruiting for September 2023, follow this link.   To apply, visit the official page here.

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